Permissions Required
The Housing module is available to users with the following permissions:
- Program Chart Access
- Display Any Chart Records Buttons
- Display Chart Records Housing Button
The External Housing feature is available to users with the permissions above, PLUS the ones listed below:
- Merge Duplicate Consumers (optional - only required to make changes to external housing records for residential program clients if you do not have E-Prescribing access)
Working with External Housing Records
- Click Census > Housing > External Housing. The Current External Housing Information Data Entry page will display.
- Select the client from the Client drop-down menu.
- Click Continue. The External Housing Information page will display.
- This page contains any existing external housing records for the selected client. If the client is/was in a housing program, this page also includes read-only internal agency housing history information for that client.
- On this page you can delete, update, or add a housing record.
- Click Update when you are finished.
External Housing FAQs
Q. How do I update the address of someone in a non-residential program?
A. For clients who are presently in non-residential programs only, address updates are made within external housing records. Those records can be accessed via the Housing module using the steps detailed under Working with External Housing Records, or via the Profile module using the steps detailed under Updating a Face Sheet. (Within the face sheet the external housing information is accessed from within the demographics section of the page.)
Q. If a client is in both residential and non-residential programs, does the residential program's address have to be used when submitting an e-prescription for them?
A. Yes. When a client is in both a residential and non-residential program, you can specify which address should be used for e-prescriptions. To do so from the AWARDS Home screen select the non-residential program and then click Census. Next, click Housing > External Housing. On the page that is then displayed choose the the client in question (requires they be on the program's current roster), and then CONTINUE. From the external housing records that are displayed (which are also accessible via the Demographics information portion of client face sheets), check the Electronic Order Address option for the address to be used and click UPDATE to save your change.
TIP: For detailed instructions on the process of updating external housing records, click here.
Q. Why do I receive an "invalid zip code entered" error when using the correct zip format?
A. The error messages received when updating external housing information may or may not be related to the actual record you were entering or updating. If the record you were working with was entered correctly, check other external housing records on that page for the type of data entry problem the error message refers to. If a problem is found, make adjustments accordingly and update to clear the error and save your changes.