The following new features, enhancements, and updates will be available in your AWARDS database beginning on Wednesday, January 12th.
January 2022 Enhancements (26 min)
AWARDS Resource Center - A New and Improved Help System!
AWARDS Online Help has been replaced with a shiny new and improved system, which we’re calling the AWARDS Resource Center. Some highlights of this new system include:
-
"Bucketed" information - The new Resource Center is broken down into “buckets” of information - a Getting Started Guide, Users Guide, and Administrator Guide - so you don’t have to wade through information that might not be applicable to you.
-
Better searching - The search feature will now be front and center as soon as you access the Resource Center and will provide more robust and flexible searching. The Search tool also accounts for the buckets into which the Resource Center is broken, allowing you to search the entirety of the system or an individual guide.
-
Quick access to new features info - The Resource Center’s top navigation bar includes easy access to each of the “buckets” of information noted above and also provides a quick way to jump into a description of what’s new in AWARDS so that you can stay up to date on the latest and greatest functionality.
-
More flexible navigation - When you jump into one of the Resource Center guides a box above the table of contents allows you to filter content by topic title; navigation in the right-hand pane of Resource Center pages allows you to easily jump to a different section of the page; and each heading and sub-heading of the system’s content has its own URL so you can easily hover it, copy the link, and send it along to a colleague.
-
Printing - While we strongly recommend the Help resources NOT be printed in an effort to save trees, we know that sometimes it can be really helpful. Each Resource Center topic page includes a print icon for this purpose.
-
Easy feedback - You’ll find a thumbs up/thumbs down “is this page helpful” voting mechanism in the right-hand pane of each Resource Center page, as well as a send feedback link at the bottom of the page. If you have suggestions on how we can improve specific pieces of Resource Center content, we’d love to hear them!
We can’t wait for you to try out this exciting new system and we look forward to continuing to build upon it so that you have the most robust self-service resources possible!
Want to see the new Resource Center's highlights in action? Check out the recording of our recent introductory webinar!
BillingBuilder - Adjustment/Void Invoice Logic Update
In an effort to clarify existing billing reports and workflows, we have enhanced the logic AWARDS uses when generating claim files to allow the option to include the original invoice ID when adjustment and void invoices are created. A new Report Prior Invoice ID in 837 for Manual Adjustment & Void Invoices option has been added to the payer configuration screen for this purpose.
Additionally, a new Original Invoice ID column has been added to the Edit Invoice Batch page. If the new “Report Prior” option is enabled and the manual adjustment or void invoice “links” to the prior invoice, the prior invoice ID will be listed in this new column when the manual adjustment or void invoice is entered and saved. If the manual adjustment or void invoice does not link to the prior invoice, the user can manually type in the necessary invoice ID.
When a claim file is generated based on the adjustment/void invoice, the associated 837 file will include the original invoice’s ID, as opposed to the ID of the adjustment/void invoice.
Providers - Now Available in All Databases!
Previously, Providers functionality was an optional alternative to the existing Support Services Contacts feature within the Medical module, and was not automatically available in all AWARDS databases (with the exception of agencies who are newer to AWARDS). In preparation for transitioning databases still currently using Support Services Contacts to solely use our more robust Providers functionality, the Providers module will now be available under Charts > Medical for ALL AWARDS databases, and the Providers Directory can be turned on for the purposes of starting to collect provider names. (If your agency is in the process of transitioning from Support Services Contacts to the new Providers features, client records will still pull in the existing support services contacts information until the transition is complete.) In addition, we're excited to announce that we are currently developing a new feature to allow for a more user-friendly transition from Support Service Contacts to the Providers functionality. Please follow Footnotes for release details on this upcoming feature!