The Password & Security feature is used to maintain AWARDS security information for yourself. Specifically, within this feature you have the ability to change your AWARDS password, to maintain a security question and answer that can be used if you ever forget your AWARDS username or password, and to record your email address(es) for various external messaging purposes.
The Password & Security feature cannot be used to change the AWARDS password for other users. If you have the authority to make password changes for others you must do so using the Password Resettool in the System Setup module's Login Maintenance feature.
Updating Your Security Information
To update your AWARDS security information, complete the following steps:
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From the AWARDS navigation bar, click the user name drop-down, and then click Password & Security. The Password & Security Details page is displayed.
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To change your AWARDS password, type a new password in the New Password and Confirm Password fields. This step is not required; if you do not need to change your password, skip ahead to step 3.
Keep in mind when changing your password that they are case sensitive, must contain both letters and numbers, and must be between 12 and 64 characters long. They can, and in some cases must, contain special characters. Any other Password Policy Rules put in place by your organization will be listed on the page for your reference. -
If you haven't yet specified a security question and answer, or if you would like to change your existing question and answer, configure the following fields/options:
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Security Question - Click this drop-down arrow and choose your preferred security question.
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Security Answer - In this field, type an answer corresponding to your selected security question. Answers are not case sensitive.
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This information is required and must be supplied in the event that you ever use the forgot username or password links on the AWARDS login page. Please use a question and answer that you'll remember easily as this information is completely private and there is no way for anyone other than yourself to view or change it.
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Enter or update your email address(es) using the available Email field(s) on this page. If you are an employee you can record both a Work Email and a Personal Email. If you are a consumer there is only a singleEmail field, in which you can enter any email address you'd like.
Keep in mind when entering or updating your email address(es) that if you are an employee you can enter both work and personal email addresses, but your organization may allow the use of only one or the other for external notifications and password reset messages (as specified under External Email Functionality). Your organization's rules are displayed on the page for your reference, and the data entry page will recognize which of the two address types is allowed and make it required.
Note too that the email address information found here can also be updated under Staff Information and Notifications if you are an employee - OR - your face sheet if you are a client. If you have an email address entered in one of these locations you'll see it in your Security Details, and vice versa - any changes made using one data entry point are automatically applied throughout AWARDS. - Click UPDATE. Your security information is saved and a read-only confirmation page is displayed. All private information on that page is hidden for security purposes.
The process of updating your security information is now complete.
Frequently Asked Questions
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How can I see which employees have not entered security details? (for AWARDS Administrators)
A built-in report format titled "Foothold Missing Security Details Report" is available to users with access to the Employees ReportBuilder. This format, found in the saved report format drop-down list, can be used to see a full list of employees, along with variables for security detail-related data such as email address(es) and a yes/no variable for whether a security question and answer have been specified.
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How do I change my password?
To change your password, follow the process outlined under Updating Your Security Information. (Your new password will be entered during step 2 of that process.) For users with the proper authority, passwords can also be changed using the System Setup > Login Maintenance > Password Resetfeature. -
How do I change the password for a consumer with a login?
Consumers who know their current password can complete password changes on their own using the Password & Security feature, as outlined under Updating Your Security Information. If they don't remember their current password but previously configured their security details information, they can instead use the forgot password link on the AWARDS login page for assistance in resetting their password.If it is ever necessary to reset an active consumer's password for them (for example, if their security details were never entered), you must use the Create New Login feature. There, enter the consumer's login ID and user group information exactly as it was entered when the login was created, and then enter a new password. When you continue, the old password is replaced with the one you've just entered.
To change the password for a discharged consumer with a login, use the Password Reset feature. Be sure to check off the Show Discharged Consumer Logins checkbox, and then use the Discharge Window drop-down to choose the year in which the consumer was discharged. You will then be able to select the former consumer from the database user selection list and change the password as needed.
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How do I find out my password if I've forgotten it?
There is no way to retrieve a forgotten password; however, if you've configured your Password & Security information, request a password reset by clicking the forgot password link on the AWARDS login page, and then fill in the requested security information. If you have not configured your security information, or if you cannot correctly remember the information specified there, you will need to contact your supervisor or AWARDS administrator for assistance. For security purposes, Foothold Technology staff cannot reset your password for you. -
What are the requirements when setting a password?
Passwords are case sensitive. They must be between 12 and 64 characters long, and must include both numbers and letters. Additional password requirements may also be in place based on the Password Policy Rules set by your organization.