To enter a property maintenance work order request, complete the following steps from the AWARDS Home screen:
- Click Administration from the left-hand menu, and then click Operations. The Operations fly-out menu is displayed.
- Click Property Maintenance. The Maintenance Work Orders Preliminary Selection Settings page is displayed.
- Click the Work Site drop-down arrow and select the location for which the work order request is being entered. Do not enter values into any of the other fields on this page.
- Click CONTINUE. The Maintenance Settings Selection Detail page is displayed.
- If there is more than one address for the selected work site, click the Address drop-down arrow and select the address for which the work order is to be entered. Leave all other options on this page at their default values.
NOTE: Work sites with a single address will not have an Address selection option on this page.
- Click CONTINUE. The Maintenance Selection Final Settings page is displayed.
- Click the Job Site drop-down arrow and select the site for which the work order request is to be entered.
- Click the Database drop-down arrow and select "Data Entry."
- Click CONTINUE. The Maintenance Work selection page is displayed.
This page contains a table listing any existing maintenance work orders for the selected work site, address, and job site.
- Click the checkbox next to Job # "99999.9 New Request."
- Click DATA ENTRY. The Selected Maintenance Work Orders page is displayed.
- Configure the fields and options on this page as necessary. For more information on those fields and options, refer to the Work Order Fields / Options.
NOTE: All users can enter work order requests; however, only members of the "Operations" and "System Administrator" user groups have access to all work order information (for example, target date and done date). As a result, if you are not a member of one of those user groups, some fields and options on this page will not be available for data entry. (Note that there is an option behind-the-scenes that, when set for your agency by Foothold Technology, lifts these user group restrictions and enables specified users or user groups to enter data in all work order fields/options, as well as to edit/delete work orders entered by other users. If you are interested in having this option turned on, please contact the Help Desk for assistance.)
- Click UPDATE REQUEST. The work order request is saved and the updated Maintenance Work selection page is displayed.
NOTE: At this time a system generated message for the request is also sent out to the user who made the request and to all users with the "Superintendent's Log" data entry/access permission. If the work order is for an apartment in a residential program, the primary service coordinators in the program and the program director/deputies also receive the notification.
The process of entering a work order request is now complete.